SAP CRM Online Quiz



Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - Which of the following is the latest SAP CRM version?

A - CRM 9.0

B - CRM 7.0(EHP2)

C - CRM 2012

D - CRM Enterprise

Answer : B

Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?

A - CIC0

B - COMMPR01

C - CRM_UI

D - None of these

Answer : A

Q 3 - In SAP CRM Web Client Work Area, where do you navigate to to display alerts, business transactions and alerts that are assigned or pending to user?

A - Home

B - Work List

C - Email inbox and calendar

D - Header

Answer : B

Explanation

Work list

This is used to display alerts, business transactions and alerts that are assigned or pending to user through which you are logged in. It allows you to navigate to different transactions and applications using work list.

Q 4 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?

A - Account Planning

B - CRM Sales

C - Activity Management

D - None of these

Answer : C

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

A - SE14

B - SE15

C - SE16

D - SE17

Answer : A

Q 7 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?

A - True

B - False

Answer : B

Explanation

You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you cant assign marketing plans to a campaign.

Q 9 - Which of the following is correct about Service Request?

A - Only IC roles

B - Print/Print Preview

C - Display Object Relationship

D - Escalation Management

Answer : A

Q 10 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?

A - Pricing

B - Taxes

C - Billing

D - Warranty

Answer : A

Explanation

Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.

sap_crm_questions_answers.htm
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